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184 Main Collins Street West Victoria 8007


Refund and Returns Policy

Welcome to the Refund Policy for smmgrip.com. This policy outlines the terms and conditions under which we provide refunds to our customers for our services. We want our customers to be satisfied with our services, and we will do our best to resolve any issues or concerns you may have.

Refund Eligibility

Our refund policy is applicable to the following conditions:

  • If there is an issue with the delivery of the services, such as the delivery is delayed, or if the delivered services are different from what was advertised on our website.
  • If we are unable to deliver the services within the timeframe promised on our website, and we are unable to provide you with a suitable alternative.

Refund Request Process

If you are unsatisfied with the services you received and would like to request a refund, please contact our customer support team by email at [email protected] within 7 days of the service delivery. To process your refund request, we will require the following information:

  • Your order number.
  • A description of the issue with the service delivery.
  • Any supporting evidence such as screenshots or video recordings.

Refund Processing

Once we receive your refund request and have verified your eligibility for a refund, we will process your refund within 14 business days. We will issue the refund to the payment method used to make the original purchase.

Non-Refundable Services

We do not provide refunds for the following services:

  • Any service that has already been completed.
  • Any service that was delivered as described on our website.
  • Any service that was purchased using a promotional code or discount.

Updates to this policy

We may update this policy from time to time, and the most current version will be posted on our website. We encourage you to review this policy periodically to stay informed about our refund policy.

Contact us

If you have any questions or concerns about our refund policy, please contact us at [email protected].